General Terms of Use for Partners

Preamble

These terms govern the use of Protio's services by partners, in particular the Protio Supply App and all related workflows through which partners receive, manage and perform service opportunities for customers of the platform.

Partners accept these terms upon the first registration or use of Protio's software and each subsequent login to the Supply App. Partners are also bound by all mandatory laws, invoicing rules, professional standards and sector-specific regulations that apply to the services they provide in Greece.

1. Protio services

Before using Protio's services, a partner must register and provide truthful and accurate information, including identity details, company details, VAT number, professional specialty, contact information, website where applicable, company logo and profile photo for account identification.

Protio may request additional documents in order to verify the partner's identity and professional qualifications, such as official identity documents, certificates, diplomas, contact verification and other supporting records reasonably required for verification.

Protio may bring partners into contact with prospective customers directly, through Protio's customer-facing channels, or indirectly through cooperating platforms and B2B relationships. Lead allocation may take into account factors such as geographic proximity, prior activity and customer ratings.

Protio provides technological intermediation only. The use of the Supply App does not itself create a service contract between Protio and the customer for the underlying works. Claims arising from customer services concern the relationship between the partner and the customer, subject to applicable law.

In some cases Protio may collect customer payment on the partner's behalf through Protio Payment or other supported methods, provided the relevant customer is eligible to use the payment flow.

2. Availability, change and discontinuation of the service

Partners cannot demand uninterrupted and permanent availability of Protio Supply App. Protio will use reasonable efforts to maintain high service availability and restore interruptions as quickly as possible.

Protio may temporarily or permanently suspend services and may modify the application in a manner that is reasonable for the partner, including for quality, technical or operational improvements.

3. General obligations of partners

Partners must keep their registration data accurate, complete and up to date and must notify Protio without undue delay of any changes affecting their identity, professional qualification, licenses or legal ability to provide the services for which they are registered.

Partners must keep usernames and passwords secure, must not grant unauthorized access to third parties, and must notify Protio immediately in case of loss, theft, misuse or suspected unauthorized use of the account or device.

A partner may use the Supply App only if the partner holds, or lawfully operates under, all licenses, certifications, approvals and authorizations required for the relevant services for the entire duration of the contractual relationship.

Partners may not bypass Protio by directly undertaking services for customers first introduced through the platform or Protio's intermediation. This restriction applies for 36 months from the initial introduction or the completion of the latest transaction, whichever occurs later. Protio may invoice the corresponding mediation fee and, in cases of bad practice, increase that charge by up to 50%.

Partners are not required to accept every service request, but they must keep Protio informed of their availability or departure from the network. Partners also accept Protio's indicative pricing tools, commercial policy, delay clauses, guarantees and other professional standards that apply to the relevant services.

Partners authorize Protio to issue estimated budgets and offers to customers, and where required, to invoice or collect service amounts from customers on the partner's behalf.

3.A. Special obligations in relation to payment processing

Partners must accept Protio Payment and any other lawful payment method permitted under applicable legislation. When a customer or contracting partner selects Protio Payment, the partner receives notification through the application of the chosen payment method and the relevant payment amount.

The partner remains responsible for the proper treatment of VAT and for complying with all invoicing obligations under law. If the customer requests a change from cash to Protio Payment, the partner must record that change in the Supply App and follow the required payment confirmation process.

The partner is solely responsible for issuing receipts and invoices to customers and for entering correct amounts and service descriptions. Protio bears no responsibility for incorrect entries, but may take the steps necessary to correct an error after informing the partner.

3.B. Special obligations for scheduled visits

Customers may express interest in receiving a service or may request an on-site visit. Protio forwards the request to the Supply App, where the partner may choose whether to accept it.

Once the partner accepts a visit request, the partner must follow Protio's required procedure: promptly call the customer, explain the process and deliverables, disclose the applicable visit fee policy, ask for the preferred payment method and schedule the visit.

Property inspection visits are carried out in order to measure the property and prepare an offer for the main service. The visit may cost from €0 to €50 and may be prepaid. If the parties later sign a service agreement, the inspection cost may be offset against the overall project budget. For areas with limited accessibility, the visit fee may be adjusted by agreement.

Partners must update the status of each stage in the Supply App and must carry out an accepted visit at the agreed place and time. If a partner cancels at short notice, fails to attend or does not perform the scheduled visit, Protio may impose a temporary restriction and is not liable for claims made by customers arising from that cancellation or failure.

4. Remuneration

Protio does not receive remuneration from possible inspection visit charges. For every successful mediation achieved through Protio's software, whether directly between partner and customer or between partner and another contracting collaborator, the partner pays Protio the agreed mediation commission according to the applicable pricing schedule between the parties.

Protio may also charge other fees for the services it provides or amend the applicable fees. Partners will be informed within a reasonable period and may terminate the relationship where the law so requires. If the partner does not terminate within that period, the new fees are deemed accepted.

Protio may seek compensation from a partner for bad practice, including misconduct, non-attendance at scheduled appointments, fraudulent use of the platform, breach of agreements, delivery delays, payment delays or reputational harm.

5. Protio benefits

Protio may periodically offer benefits, rewards or incentives to partners under conditions determined at its sole discretion. Protio may also use control groups for evaluation purposes in order to measure the effectiveness of a given benefit or promotion.

6. Invoicing and payment

Partners remain fully responsible for issuing lawful invoices, receipts and tax documents. Protio may process settlements, offsets, deductions or commission calculations according to the agreed pricing framework, the commercial policy and any other binding agreement between the parties.

7. Software

All rights in the software remain with Protio. Partners may not copy, modify, reverse engineer, decompile, distribute or otherwise misuse the software or the platform infrastructure provided to them.

8. Responsibility for content

Partners are responsible for all information, content, pricing data, descriptions, invoices and other materials they submit or communicate through the platform. Partners must ensure that such content is lawful, accurate and does not infringe third-party rights.

9. Monitoring and third-party information

Protio may monitor activity within the Supply App for quality assurance, fraud prevention, service integrity and compliance purposes. Partners must cooperate with reasonable information requests where Protio needs to assess complaints, legal claims or platform misuse.

10. Rating system

Protio may operate a rating system through which customers evaluate the level of service delivered by partners. Ratings may be used as one of the parameters in visibility, lead allocation, account review and service quality monitoring.

11. Liability

To the extent permitted by law, Protio limits its liability and is not responsible for inaccurate partner-provided information, partner services, tax handling, project execution failures or other damage attributable to the partner's conduct or to third parties.

If a partner breaches the duty to protect usernames, passwords or other identification credentials and Protio suffers damage as a result, Protio expressly reserves the right to claim compensation.

12. Suspension, exclusion from use and termination

Protio may suspend or exclude a partner from using the services, temporarily or permanently, in whole or in part, in the event of a material breach of legal or contractual obligations, inability to pay, fraudulent practice or any activity that has caused or is likely to cause damage to Protio, customers or third parties.

Fraudulent practice includes conduct through which a partner seeks to obtain unjustified financial benefit from Protio or a customer, or an unfair advantage over other partners. Protio may withhold amounts considered fraudulent and offset overpayments against future settlements.

The contractual relationship is of indefinite duration and may be terminated by either party with reasonable notice. Termination may occur immediately in the event of material breach. The contract also ends automatically if the partner is no longer licensed or authorized to provide the relevant services or if Protio permanently discontinues the relevant service.

Protio may additionally render an account inactive, temporarily or permanently, if the partner has been inactive for at least three months, if the average rating falls below 4.50 stars, or if the request acceptance rate falls below 20% of incoming requests. Protio will notify the partner of the reason before applying such status.

13. Final provisions

Conflicting or deviating terms proposed by the partner do not apply unless Protio expressly accepts them in writing. If any provision is invalid or unenforceable, the remaining provisions remain effective and the invalid provision will be replaced by one that comes as close as possible to its economic purpose.

The exclusive place of jurisdiction for all legal disputes is Protio's seat, unless mandatory law provides otherwise. The contractual relationship is governed by Greek law, excluding conflict-of-law rules. Presidential Decree 131/2003 on information society services and electronic commerce also applies where relevant.

Protio may amend these terms where reasonably required in order to restore contractual balance, comply with changing legal or technical conditions, or make changes that are otherwise acceptable to the partner. Protio will notify the partner in advance by email or through the Supply App. If the partner does not object within two weeks, or accepts a new request after being shown the updated terms, the amendment becomes part of the contractual relationship.

For any question, issue or clarification, partners may contact Protio through the partner support channels available in the Supply App or on the website.